Refund policy

Last updated: October 2026. Secondly is owned and operated by Interfaces Inc.

Before your ring ships

Preorders are fully refundable until the ring ships. Email support@secondly.com with your order number and we will refund the full amount to your original payment method, usually within 5 to 10 business days.

If we are late

Your order confirmation shows our estimated delivery date (Christmas 2026). If we expect to miss it, we will email you before the date passes with a new date. If the new date is later, you can cancel for a full refund. If you do nothing, your order stays open and we keep you updated. You can cancel for a full refund at any time before it ships.

After delivery

You can return the ring within 14 days of delivery for a refund, as long as it is in its original condition. Email support@secondly.com to start a return. We will send instructions and refund the item price once we receive the ring.

Faulty rings

If your ring is faulty, contact us and we will repair it, replace it, or refund you.

Your rights

Nothing in this policy limits rights you have under the law where you live.